EXAM SERVICE-CLOUD-CONSULTANT TUTORIAL - LATEST SERVICE-CLOUD-CONSULTANT EXAM PDF

Exam Service-Cloud-Consultant Tutorial - Latest Service-Cloud-Consultant Exam Pdf

Exam Service-Cloud-Consultant Tutorial - Latest Service-Cloud-Consultant Exam Pdf

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Salesforce Certified Service cloud consultant exam is designed for professionals who specialize in the implementation and management of the Salesforce Service Cloud platform. Salesforce Certified Service cloud consultant certification is intended for individuals who have expertise in designing, configuring, and implementing Service Cloud solutions that meet the specific needs of their clients. Service-Cloud-Consultant Exam is designed to test the candidate's knowledge and skills in areas such as case management, knowledge management, service console customization, and integration with other systems.

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Salesforce is a cloud-based customer relationship management (CRM) software that is widely used by businesses across the world. It provides a comprehensive suite of tools for managing customer interactions, sales, marketing, and service. Salesforce offers several certifications to help professionals validate their expertise in using the platform. One of the most sought-after certifications is the Salesforce Service-Cloud-Consultant Certification Exam.

Salesforce Certified Service cloud consultant Sample Questions (Q75-Q80):

NEW QUESTION # 75
Cloud Kicks (CK) has a service performance aasnboard to marage .ts entire support organization. Now, CK would like to understand performance from different perspectives, such as by product Hne or case close date quarter.
What is the recommended solution to meet the requirements'

  • A. Add multiple Dashboard Filters.
  • B. Ensure View All Data is not assigned to users.
  • C. Use a Dynamic Dashboard based on running user.
  • D. Configure e deshboerd refresh schedule.

Answer: A

Explanation:
Adding multiple Dashboard Filters is a solution that can enable Cloud Kicks to view cases resolved on the first call from different perspectives, such as by product line or case close date quarter. Dashboard Filters are criteria that can be applied to dashboard components to show data for a specific dimension, such as a field, a value, or a range. Dashboard Filters can help create interactive and dynamic dashboards that show different views of the data. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.dashboards_filters_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.dashboards_filters_add.htm&type=5


NEW QUESTION # 76
Ursa Major Solar sends service technicals to customer locations. Customer have complained about 4-hour long appointment windows and lack of information about the technical's arriaval time.
What is the recommended feature to improve the customer experince?

  • A. Appointment Assitant
  • B. Omn-Channel Routing
  • C. Video Support
  • D. Incident Management

Answer: A

Explanation:
Appointment Assistant is a feature that can improve the customer experience by reducing the 4-hour long appointment windows and providing information about the technician's arrival time. Appointment Assistant is a feature that allows customers to track the status and location of their service appointments in real time through SMS messages or a web page. Appointment Assistant can help customers plan their day, reduce no-shows, and increase satisfaction. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.field_service_appointment_assistant_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.field_service_appointment_assistant_setup.htm&type=5


NEW QUESTION # 77
What is a common deflection technique to reduce the number of interactions for a contact center? Choose 2 answers.

  • A. Suggest articles for an email-to-case question
  • B. Recommend articles during a call for a support agent
  • C. Suggest articles for a web-to-case question
  • D. Recommend articles prior to a Live Agent session

Answer: C,D


NEW QUESTION # 78
A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system.
Which two metrics can be used to assess the success of the new workforce management system? Choose 2 answers

  • A. Number of calls offered
  • B. Quality monitoring score
  • C. Agent utilization
  • D. Schedule adherence

Answer: C,D


NEW QUESTION # 79
As part of a new salesforce knowledge implementation, Universal Containers would like to migrate articles from their current database.Which factor should a consultant consider as part of the migration strategy?

  • A. Verify that each article type has field level security on all fields set to read only prior to import, in order to prevent any loss of data.
  • B. Convert any articles containing HTML into plain text before importing because HTML is NOT supported to any article field types.
  • C. Ensure that each existing article type has a corresponding knowledge article type that matches its structure and content.
  • D. Prepare a single .csv file that can be used to migrate all article types at once and include with a.properties file in a.zip for import

Answer: C

Explanation:
Ensuring that each existing article type has a corresponding knowledge article type that matches its structure and content is a factor that a consultant should consider as part of the migration strategy for Knowledge articles. An article type is a template that defines the layout, fields, and data categories for an article. An article type can be customized to suit different types of content or audiences. When migrating articles from an external database to Salesforce Knowledge, it is important to ensure that there is a matching article type for each existing article type in Salesforce Knowledge, so that the articles can be imported without losing any information or formatting. Verified References: [Service Cloud Consultant Certification Guide & Tips], Article Types Overview


NEW QUESTION # 80
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